I had an absolutely stunning stay at Firefly Luxury Suites. the combination of spacious, well-equipped rooms and attentive staff made my experience lovely. The location was perfect for skiing and exploring Zermatt, with fantastic outdoor views that I could enjoy from my balcony. While I did find the walk to the train station a bit lengthy, the availability of shuttle services made it manageable.
Rooms
10.0
My room was like a large, modern apartment with a kitchenette and an very nice view of the Matterhorn. incredibly comfortable beds and thoughtfully designed spaces made me feel right at home. It was clean and had everything I could possibly need for a luxurious stay.
Service
10.0
The staff went above and beyond to ensure I felt welcomed. from the friendly reception to the accommodating bar team, everyone made my stay special. They even packed lunch for my early morning check-out, which I truly appreciated.
Location
8.0
Located a bit away from the train station, it still felt perfectly situated for my adventures in the area. close enough to ski lifts and local shops, making it convenient for everything I wanted to do, while also providing a peaceful atmosphere.
Dining
9.0
Breakfast served in my room was a good experience. I loved being able to choose my preferences the night before, and the quality of the food was excellent. It definitely set a wonderful tone for my mornings.
Facilities
9.0
The wellness facilities were rejuvenating. I particularly enjoyed the outdoor jacuzzi with amazing mountain views. It was the perfect way to relax after a day of hiking or skiing, and the spa treatments were great.
Chad
United States of America,
January
2025
5.0/10
My stay at Firefly Luxury Suites was really good, especially with the spacious three-bedroom suite that had all the modern amenities I could ask for. The in-room breakfast setup was a good touch, enhancing the luxury feel. However, I was disappointed that our room did not offer views of the Matterhorn, which I had hoped for.
Rooms
10.0
The three-bedroom suite I stayed in was very spacious and beautifully designed, featuring a kitchen, large bath, and even a sauna. The red theme added a cozy vibe, and the modern amenities made it feel like home.
Service
10.0
The staff were incredibly kind and attentive, going above and beyond to ensure we had everything we needed. They even arranged meal reservations and made it easy for us to get around.
Location
10.0
Firefly is conveniently located just a short walk from the Matterhorn express ski lift and local attractions, making it perfect for easy access to skiing and exploring Zermatt.
Dining
10.0
Breakfast was delivered to my room every morning, beautifully set up with linens and fine dishware. It felt like having a luxury dining experience without leaving the suite.
Facilities
10.0
The wellness facilities were impressive, with several types of saunas, a jacuzzi, and a well-equipped gym. I especially enjoyed unwinding in the sauna after a long day of skiing.
Abraham
United States of America,
December
2024
5.4/10
My stay at Firefly Luxury Suites was really good, marked by their very nice staff and well-designed facilities. The in-room breakfast service was a lovely way to start the day, though I found the bed mattress overly firm for my preference. Overall, this hotel offers a fantastic alpine experience with a touch of luxury and attention to detail.
Rooms
9.0
The suites were spacious and beautifully designed, with unique touches that contributed to a cozy atmosphere. I especially appreciated the well-equipped kitchen and stunning Matterhorn views from my balcony. However, the mattress was quite hard, which might not suit everyone.
Service
10.0
The service exceeded my expectations, with friendly staff who went out of their way to ensure my comfort. From arranging taxi pickups to providing local tips, their attentiveness made me feel truly welcomed.
Location
9.0
Ideally situated, I enjoyed easy access to Zermatt's attractions and ski lifts. The short walk into the town was convenient and allowed me to explore the local culture seamlessly.
Dining
10.0
The breakfast in-room service was a good treat, with a variety of delicious options that catered to my tastes. It was a lovely change from the usual dining room experience and set a great tone for the day.
Facilities
8.0
The wellness area was beautifully designed, featuring an outdoor jacuzzi with amazing views of the mountains. I enjoyed the saunas and steam rooms, though I was disappointed that the pool was not heated.
Frank
United States of America,
October
2024
5.8/10
I had an amazing stay at Firefly Luxury Suites in Zermatt. The stylish decor and spacious room provided a comfortable refuge after a day of skiing. The in-room breakfast was a good surprise, and the wellness facilities, including the pool and hot tub, were perfect for unwinding. However, I did wish our room had a view of the Matterhorn, but the overall experience more than made up for it.
Rooms
10.0
My room was incredibly spacious and beautifully decorated with all the modern amenities you could ask for. The kitchenette was a nice touch for preparing meals.
Service
10.0
The staff truly went above and beyond. They welcomed me warmly and were incredibly helpful, making my stay even more enjoyable.
Location
10.0
The location was fantastic, just a short walk from the main lifts and downtown shops, which made it super convenient for getting around.
Dining
10.0
I loved the breakfast service! It was impressive to have such a variety of choices delivered right to my room, beautifully set on the table.
Facilities
10.0
The spa facilities were fantastic, featuring a pool, sauna, and hot tub, which were perfect for relaxing after a day outdoors.
Nick
United States of America,
October
2024
6.2/10
I had an very nice six-night stay at Firefly Luxury Suites. The spacious Maxi Suite Deluxe was fantastic, featuring a private gondola sauna. The attentive service and very nice breakfast options really stood out. However, I wished I could have extended my stay!
Rooms
10.0
The Maxi Suite Deluxe was exceptionally spacious and comfortable, complete with modern amenities and a lovely balcony. The two bathrooms were a bonus for my family.
Service
10.0
The staff were intuitive and attentive, always ready to assist with anything I needed, from organizing activities to providing local recommendations. Their warm welcome made the experience even more special.
Location
10.0
Situated conveniently, I found it easy to walk to the gondola. Plus, the peacefulness of the area made it an ideal retreat after a day full of adventures.
Dining
10.0
Breakfast was a luxurious experience brought right to my room, filled with delicious and plentiful options. I particularly enjoyed scheduling it at my convenience.
Facilities
10.0
The wellness area was fantastic, equipped with an outdoor jacuzzi and multiple saunas. I particularly loved winding down after skiing with a relaxing massage.
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